Shipping Policy
Thank you for shopping with us! We aim to deliver high-quality football products safely and quickly.
Please read our Shipping Policy to understand how shipping, delivery timelines, and tracking work.
1. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Customized jerseys (name/number printing) may require 1–3 additional days for processing.
2. Delivery Time
Domestic Shipping (Within UK)
Standard Delivery: 3–5 business days
Express Delivery (if available): 1–3 business days
International Shipping
Standard International Delivery: 7–12 business days
Express International Shipping: 3–7 business days
Delivery timings may vary depending on customs, peak seasons, or courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on weight and destination.
Domestic (UK) Shipping Charges
Calculated automatically at checkout
Free shipping may be available for selected orders
International Shipping Charges
Calculated based on country and courier rates
Customs duties & import taxes are paid by the customer
4. Order Tracking
Once your order is shipped, you will receive:
✔ Tracking ID
✔ Tracking link via email/SMS
Tracking may take 12–24 hours to update.
5. Incorrect Address / Failed Delivery
If the order returns due to:
Wrong/incomplete address
No one available to receive
Delivery refusal
Shipping charges (both ways) may be deducted from the refund.
6. International Shipping Rules
Customs duties/taxes vary by country and must be paid by the customer.
Delays due to customs are not under our control.
Some restricted items may not be shipped to certain destinations.
7. Damaged or Lost Packages
If your package arrives damaged:
Report within 48 hours
Share photos/videos of packaging + product
We will arrange a replacement or assist with a courier claim.
If marked Delivered but not received, notify us within 24 hours.
8. Delayed Delivery
Delivery may be delayed due to:
Weather issues
Customs clearance
Courier delays
Peak holiday seasons
We will assist in tracking the package until delivery.
9. Change of Shipping Address
You may request address changes before dispatch.
After shipment, address changes are not possible.
10. Contact Us
For any shipping-related assistance, please contact:
📍 WHERE TO FIND US
14 Promotions Trade Ltd
The Shed House,
84 Roestock Lane, Colney
St Albans, Herts, AL4 0QQ
United Kingdom
📞 CONTACT
+44 (0)800 677 1314
+44 (0)7958 942108