1. Eligibility for Returns

We accept return or exchange requests within 7 days of delivery under the following conditions:

✔ You are eligible for a return if:

• The product arrives damaged, torn, or defective

• You received the wrong product, wrong design, or wrong size

• The product is incomplete or missing items

• You received a different item than what you ordered

✔ Product condition required:

To qualify for a return, the product must be:

• Completely unused

• Unwashed

• Free from stains or odors

• In its original packaging

• With all tags, labels, stickers, and accessories

Any product failing to meet these criteria may be rejected during quality check.

2. Non-Returnable & Non-Refundable Items

For hygiene and customization reasons, the following items cannot be returned or refunded:

• Used or worn football shoes, jerseys, or kits

• Customized jerseys (with name/number printing)

• Items purchased during clearance sale or final sale

• Inflated footballs (once used or inflated)

• Socks, innerwear, shin guards, sleeves

• Items damaged due to customer handling, misuse, or improper washing

• Products without original packaging or missing tags

Please check sizing and customization details carefully before placing an order.

3. Return Process (Step-by-Step)

To request a return, follow these steps:

Step 1 — Contact Us

Email us at [your email] or message us via our Contact Page.

Step 2 — Provide Details

Share:

• Order ID

• Product name

• Reason for return

• Photos/videos showing the product condition

This helps us verify the issue faster.

Step 3 — Review & Approval

Our team will review your request within 24–48 hours.
If approved:

• We will arrange a pickup, OR

• Share the return address if pickup is not available in your area

Step 4 — Quality Check

Once we receive the product, our team inspects its condition.

Step 5 — Refund/Exchange Processing

After quality check:

• Refund or replacement is processed

• You will be notified via email or SMS

4. Refund Policy

Refunds are initiated only after we receive and inspect the returned item.

Refund Methods & Timeline

• UPI Payments: 2–4 working days

• Online Payments (Razorpay/PayPal/Stripe): 5–7 working days

• Debit/Credit Cards / Net Banking: 5–10 working days

• Store Credit: Instant after approval

Refunds will be issued to the original payment method only.
We do not issue refunds to alternative accounts.

5. Exchange Policy

We offer exchanges for:

• Size issues

• Defective items

• Incorrect products delivered

Conditions:

• Exchange is allowed only once per order

• Exchange is subject to stock availability

• If a replacement is not available, you can request a refund or store credit

6. Order Cancellation Policy

• You can cancel your order only before it is shipped

• Once the order is shipped, it cannot be canceled

• If you no longer want the item after shipping, you must wait for delivery and then place a return request

Refund for cancellation will be processed to the original payment method.

7. Damaged, Defective, or Wrong Product Delivered

If your product arrives damaged or incorrect:

You must share:

• Photos/videos of the product

• Unboxing video (optional but helps speed up approval)

Time limit:

• Report within 48 hours of delivery

If approved, you will receive:

• A free replacement, OR

• A full refund, depending on your preference

8. Return Shipping Charges

✔ FREE Return Shipping:

If the return is due to:

• Damaged product

• Wrong product sent

• Wrong size delivered

• Manufacturing defect

✔ Paid Return Shipping:

If the return is due to:

• Wrong size ordered by customer

• Change of mind

• Customer no longer wants the product

In this case, the shipping cost may be deducted from the final refund amount.

9. Late or Missing Refunds

If your refund has not been received:

1. Recheck your bank account

2. Contact your bank or card provider

3. Processing time may vary depending on financial institutions

4. If the issue persists, contact us at [your email]

We will assist you immediately.

10. Contact Us

For any shipping-related assistance, please contact:

📍 WHERE TO FIND US

14 Promotions Trade Ltd
The Shed House,
84 Roestock Lane, Colney
St Albans, Herts, AL4 0QQ
United Kingdom

📞 CONTACT

+44 (0)800 677 1314
+44 (0)7958 942108

📧 EMAIL

trade@14promotions.co.uk